// BETTER COACHING US INC
MASTER SUBSCRIPTION AGREEMENT DETAILS
1. General Provisions
1.1 “Master Subscription Agreement” shall mean these present terms and conditions.
1.2 “BC” shall mean Better Coaching US INC, 4604 San Martino Drive, Wesley Chapel, Florida 33543, USA
1.3 “Subscriber” shall mean a customer who has ordered the Service from BC or who has been provided with the Service by BC free of charge or as a trial version.
1.4 “Service” shall mean the services and/or products ordered by the Subscriber from BC, as well as services and/or products provided to the Subscriber free of charge.
1.5 “Users” shall mean the persons whose data is transmitted and/or received to/from BC in connection to the Service provided to Subscriber.
1.6 “Order Confirmation” shall mean an Order Confirmation sent by BC to Subscriber detailing and confirming the individual terms agreed to between BC and Subscriber regarding the use of the Service.
1.7 “Agreement” shall mean the agreement entered between BC and Subscriber regarding BC providing the Service to Subscriber including Order Confirmation and this Master Subscription Agreement.
1.8 “Free Trial” shall mean a period of maximum 14 days or an otherwise agreed period where the Subscriber can evaluate the Service free of charge and without any commitment.
1.9 “Beta Version” and “Beta Features” shall mean new Services and features that may be provided to the Subscriber free of charge in addition to the Services stated in the Agreement pursuant to section 3.11.
1.10 “Initial Subscription Term” shall mean the period from the commencement of the Agreement and until it can be terminated by Subscriber or BC according to the Order Confirmation.
1.11 “Renewal Term” shall mean the subsequent period after the Initial Subscription Term.
1.12 “Subscription Period” shall mean the full period where the Agreement is in place including the Initial Subscription Term and following Renewal Terms.
1.13 “Confidential Information” means all information disclosed by either party that is deemed or by nature is considered to be confidential due to the nature of the information and the circumstances of the disclosure.
2. General Provisions
2.1 The terms set forth in the Master Subscription Agreement shall apply to BC’s delivery of the Service.
2.2 By ordering the Service, the Subscriber accepts the Master Subscription Agreement which will apply to any use of the Service. The Master Subscription Agreement apply in full, unless otherwise stated in a specific written agreement with the Subscriber which should be duly signed by the legal representative of BC.
2.3 Each Order Confirmation entered by the Subscriber shall form a separate contract, incorporate this Master Subscription Agreement and the prices listed on BC’s website. In the event of any conflict between the documents, the following order of precedence shall prevail (in descending order of priority):
- The Order Confirmation;
- Master Subscription Agreement; and
- Prices listed in the provided offer/quote.
2.4 The Service shall be delivered to business Subscribers only.
2.5 No competitor of BC may use the Service in any way, shape, or form. BC is entitled to terminate any subscription, paid or free of charge, ordered by, or entered with, a competitor as the Subscriber without warning, responsibility or refund.
3. BC’s Service
3.1 BC’s Service enables the Subscriber to plan, structure and optimize their organization’s football philosophy, content/assets, player development and training programs compared to the Subscriber’s defined goals. The Service is delivered as a subscription in accordance with the Agreement.
3.2 BC’s Service is in constant development and the Service is provided “as is” at any given time.
3.3 Subject to the remainder of this section 3, BC warrants that it will use its reasonable effort to deliver the Service: (i) materially in accordance with its description and continuously without significant interruptions or delays; and (ii) with reasonable care and skill. BC’s warranty under this section 3.3 is subject to the Subscriber using the Services in accordance with this Agreement under normal use and normal circumstances during the Subscription Period.
3.4 The Service may be subject to error, failure or interruption or other problems resulting from use of the internet or public electronic communications networks used by the Parties or third parties. The Subscriber acknowledges that such risks are inherent in cloud services and that BC shall have no liability for any such error, failure or interruption or other problems and BC does not warrant a specific uptime for the Service. In case of error, failure or interruption of the Service, BC shall initiate remedy within commercially reasonable time. The Subscriber shall assist BC’s efforts to a reasonable extent. To the maximum extent permitted by law, this section 3.4 sets out the Subscriber’s sole and exclusive remedy (however arising, whether in contract, negligence or otherwise) for any breach of any of the warranties in this section 3.
3.5 The Subscriber acknowledges that the warranties in this section 3 are subject to the limitations set out in section 7 and do not apply:
(i) to the extent that any error in the Service arises as a result of (a) incorrect operation or use of the Service by the Subscriber or any Users,
(b) use of any of the Service other than for the purposes for which it is intended,
(c) use of any of the Service with other software or services or on equipment with which it is incompatible,
(d) any act by any third party), (e) any modification of the Service or (e) any breach of the Agreement by the Subscriber or User; and
(ii) to any Free Trial, Beta Versions or Beta Features and other Services provided free of charge by BC to the Subscriber.
3.6 The Subscriber acknowledges that BC accepts no liability (howsoever arising whether under contract, tort, in negligence or otherwise) for and provides no warranty that:
a) the Service shall meet the Subscriber’s individual needs, whether such needs have been communicated to BC.
b) the operation of the Service shall not be subject to minor errors or defects; or
c) the Service shall be compatible with any other software or service or with any hardware or equipment.
3.7 Other than as set out in sections 3.3 to 3.6 (inclusive) and subject to section 7, all warranties, conditions, terms, undertakings, or obligations whether express or implied and including any implied terms relating to quality, fitness or any particular purpose or ability to achieve a particular result are excluded to the fullest extent allowed by applicable law.
3.8 Any personal data on Users are provided by Subscriber as the data controller according to the GDPR-regulation. BC processes personal data on behalf of Subscriber in accordance with the provisions set forth in
3.9 Free Trial and other Services provided free of charge, are covered by the same terms as paid Services with the following modifications:
a) At the end of the trial/free period, all data collected during said period may be deleted by BC with no warning and with no responsibility for BC.
b) It is the Subscriber’s sole responsibility to export and safeguard any data Subscriber wishes to save from the systems provided by BC before the end of a Free Trial.
c) BC provides the Free Trial and any other free of charge Services on an “as is” basis and without warranty to the maximum extent permitted by law.
d) It is the sole responsibility of Subscriber to purchase access to at least the same amount of Service used by the Subscriber before the end of the Free Trial, should Subscriber wish to retain its access to the Service and any data collected during Free Trial.
e) BC may at any time and without any notice to the Subscriber cancel a Free Trial with immediate effect.
3.10 Beta Versions or Beta Features are covered by the same terms as paid Services with the following modifications:
a) Subscriber understands and agrees, that Beta Versions and Beta Features are implemented and used for experimentation and testing only.
b) BC provides Beta Versions, Beta Features and other free of charge Services on an “as is” basis and without warranty to the maximum extent permitted by law.
c) BC may at any time and without any notice cancel a Beta Version or Beta Feature with immediate effect.
d) It is the sole responsibility of Subscriber to purchase access to BC Master Subscription Agreement an updated Service when BC implements the Beta Versions and Beta Features into BC’s paid Service.
3.11 This section 3 shall survive the termination or expiry of this Agreement.
4. Pricing and Payment
4.1 The Subscriber is charged the at any given time current price for BC’s Service as listed in the signed offer, unless otherwise stated in the Order Confirmation or a re-negotiation document.
4.2 All prices are exclusive of any applicable VAT unless otherwise specified, and any applicable VAT will be added to the price charged to the Subscriber. Any additional taxes or fees charged by any government or administrative body must be paid for by Subscriber, and BC assumes no responsibility for handling this. Any such taxes or fees may be added to the price if applicable.
4.3 BC shall be entitled to invoice the Subscriber for any transaction fee that BC incurs in relation to payments made to BC under this Agreement, not including standard credit card transaction fees.
4.4 The subscription along with any applicable fees, taxes or VAT is invoiced and must be paid in advance in accordance with the terms set forth in the Order Confirmation.
4.5 Payment can be made by debit card, direct debit, or electronic invoicing in accordance with the Order Confirmation. The Subscriber cannot change its payments methods unless otherwise agreed in advance with BC in writing.
4.6 If payment is made by credit or debit card, the Subscriber must always ensure, that BC has the updated and valid credit card information and agrees that BC may charge any amounts associated with the subscription to Subscriber. In the event of breach of contract by the Subscriber, the Subscriber explicitly agrees that BC may charge Subscribers credit card or direct debit card with any outstanding amounts owed by Subscriber.
4.7 The applicable price depends on the number of features and users associated with the Service provided to Subscriber. The Subscriber warrants that it shall provide BC with an accurate and up-to-date number of Users and the price shall be based on that number. No discount or refund to the price will be provided, if the number of Users is lower than that stated by Subscriber. Subscriber must inform BC if the stated number of Users is exceeded or expected to be soon.
4.8 If the number of Users exceeds the amount stated by Subscriber, the price shall be increased accordingly. BC reserves the right to charge the Subscriber for any additional Users detected with effect from the month they first appeared as Users.
4.9 The number of Users is determined by the maximum number of Users BC has received data points for on any given day during a month.
4.10 In determining the number of Users, it is of no importance whether a User has been logged in to the Service or whether the User has any login access to the Service. Furthermore, it is irrelevant whether the User is presented on any of the dashboards provided by the Service.
4.11 Delay in payment shall be charged interest with 1.5 % per month or the maximum rate permitted by the applicable statutory law, whichever is lower, from the due date up to and including the date of actual payment.
4.12 In case of late payment of more than 10 days from the due date, or from the date of an unsuccessful charge to a debit/credit card, BC, without limiting its other rights to legal remedies, reserves the right to disconnect the Service without any notice until payment has been made. Furthermore, BC is entitled to demand a security deposit be paid, change the future payment terms, or terminate the contract with immediate effect, cf. section 7. The Subscriber is under no circumstances entitled to any compensation or remedies due to the potential disconnection of the Services.
5. Subscriber’s Obligations
5.1 The Subscriber warrants that it shall inform BC about the expected and actual number of Users using the Service, as well as any changes to such number.
5.2 It is the sole responsibility of the Subscriber to ensure that BC only has limited access to the Subscriber’s passwords, data and/or other information and only what is necessary to deliver the Service. It is the sole responsibility of the Subscriber to ensure that the Subscriber’s use of the Service and the Subscriber’s own systems follow (i) the Subscriber’s internal guidelines
(ii) local legislation including but not limited to local privacy laws and
(iii) customary and reasonable security procedures for the protection of systems and data.
5.3 The Subscriber undertakes to use the Service only as intended and will not let any unauthorized parties use or have access to the Service provided to Subscriber. The Subscriber must ensure that any 3rd parties given access to The Subscribers account follows the terms and conditions set forth in this Agreement.
5.4 The Subscriber acknowledges that the Subscriber is prohibited from reselling the Service or any data produced or obtained by the Service unless the Subscriber has a separate agreement or a Partner Agreement with Reseller privileges.
6. Confidentiality
6.1. Each Party retains all ownership to its Confidential Information.
6.2. Each Party undertakes and warrants that they will handle all Confidential Information with the same degree of care that the Party uses to protect its own confidential information.
6.3. All Confidential information provided by a party hereto may solely be used by the other party for the purpose of providing the Service under this Agreement and, except as may be required in carrying out this Agreement, shall not be disclosed to any third party without the prior consent of such providing party.
6.4. The foregoing shall not be applicable to any information that is publicly available when provided or thereafter becomes publicly available other than through a breach of this Agreement, or that is required to be disclosed by or to any bank examiner of the any regulatory authority, any auditor of the parties hereto, or by judicial or administrative process or otherwise by applicable law.
7. Limitation of Liability
7.1 BC shall under no circumstances be liable for any consequential, indirect, or special losses, including but not limited to operating losses, loss of profits, loss of goodwill, loss of turnover or similar suffered by the Subscriber.
7.2 BC shall not be held responsible for loss or alteration of the data received or transmitted to/from the Subscriber by use of the Service, nor shall BC be held responsible for loss due to unauthorized access to the Subscriber’s data and/or systems.
7.3 BC shall not be held responsible of termination or cease of delivery from any third party which services may be designed to interoperate with BC’s Services, i.e., if one of BC’s cooperation partners ceases to deliver the necessary data used or implemented in BC’s Services.
7.4 Subject to the remainder of this section 7, BC’s total aggregate liability (regardless of whether such liability arises in tort, contract or in any other way and whether caused by negligence or misrepresentation or under any indemnity) shall, in all circumstances, be limited to the amounts paid by Subscriber during the last 12 months of the Subscription Period.
7.5 Notwithstanding any other provision of the Agreement, BC’s liability shall not be limited in any way in respect of the following:
a) death or personal injury caused by negligence.
b) fraud or fraudulent misrepresentation; or
c) any other losses which cannot be excluded or limited by applicable law.
7.6 This clause shall survive the termination or expiry of the Agreement.
8. Duration and termination of the Agreement and subscriptions
8.1 The Agreement commences on the date agreed to by the parties as stated in the Order Confirmation, or from when the Initial Subscription Term begins, whichever is first, and continues until all subscriptions governed by the Agreement have expired or have been terminated. If the Agreement expires or otherwise terminates, all subscriptions still in effect under that Agreement shall terminate at the same time the Agreement does.
8.2 The Initial Subscription Term of the Service under the Agreement is specified in the Order Confirmation.
8.3 Each Initial Subscription Term will automatically be renewed for the same period as the Initial Subscription Term, or for 12 months, whichever is shorter, (“Renewal Term”) unless Subscriber in writing has given notice to BC at least 30 days before the end of any BC Master Subscription Agreement such Initial Subscription Term, that Subscriber does not wish to renew the subscription. Correspondingly, a new Renewal Term will automatically take place if the Agreement has not been terminated at least 30 days before the end of the Renewal Term.
8.4 Subject to section 8.3, the Agreement may be terminated by the Subscriber at any time up to 30 days before the end of any Initial Subscription Term or Renewal Term by giving BC a written notice of termination, with effect from the end of any already commenced Initial Subscription Term or Renewal Term. If for example the Initial Subscription Term of the Service is 12 months from 1st January to 31st December, and the termination notice is received by BC on the December the 1st, the Agreement will be terminated when the subscription ends on December 31st.
8.5 BC may terminate the Agreement at any time, with effect from 90 days from the notice of termination.
8.6 BC or Subscriber may terminate the Agreement with immediate effect if the other party is in material breach of the Agreement, i.e. the Subscribers lack of payment, reselling, etc., and has failed to remedy the breach within 30 days after being given notice of the breach and the intention to terminate, if the breach is not remedied. If the breach cannot be remedied, or if a party becomes the subject of a petition in bankruptcy or any other insolvency procedures, the party not in breach may terminate the Agreement with immediate effect.
8.7 BC reserves the right to demand payment of the entire Subscription Period in advance if the Agreement is terminated by the Subscriber or terminated by BC due to the Subscriber’s breach of the Agreement.
9. Intellectual Property Rights
9.1 BC explicitly reserves all rights to its intellectual property rights associated with BC and with the Service, and no rights are granted to the Subscriber and its Users unless expressly stated in these Master Subscription Agreement.
9.2 BC retains all rights to the Service and to any modifications or adaptations made to the Services, even if made specifically for Subscriber. BC owns and may freely use, modify, license, or sell such modifications and adaptations, to and with other customers and third parties before, during and after the Agreement.
9.3 The Subscriber agrees to grant BC a royalty-free, nonexclusive license to use the Subscriber’s name and logo for marketing purposes including but not limited to use on BC’s website and social media accounts and in doing so informing the public that Subscriber is a customer at BC.
9.4 This section 9 shall survive the termination or expiry of the Agreement.
10. Notices
10.1 All notices, invoices, or other messages from BC to the Subscriber are sent to the email-address provided by the Subscriber. Subscriber is responsible for always having a functional email address and it is the sole responsibility of the Subscriber to inform BC about their, at any time valid e-mail address. Any message, invoice, notice, or similar sent from BC to the email-address provided by Subscriber shall be regarded as received by the Subscriber with at least the same legal as if it was received by regular mail.
10.2 Any notices from Subscriber to BC related to breach of contract, privacy and data protection must be sent to BC’s official email address, kontakt@better-coaching.dk.
11. Changes to Master Subscription Agreement
11.1 Any non-material changes to Master Subscription Agreement may be made by BC with 30 days’ notice on BC’s website.
11.2 Any material changes to Master Subscription Agreement may be made by BC with 30 days’ notice to Subscriber.
11.3 If Subscriber cannot accept changes made to Master Subscription Agreement, Subscriber must provide notice hereof to BC before the end of the 30 days’ notice-period. If no notice is provided by Subscriber within the 30 days’ notice-period, the new Master Subscription Agreement will be in effect from the end of the notice-period.
11.4 If notice is received by BC within the notice period, that the changes cannot be accepted, BC has the right to choose freely between continuing to provide the Service on the original Master Subscription Agreement or to terminate the Agreement with Subscriber.
12. Other General Provisions
12.1 The Subscriber and the signatory of the Subscriber represents that it has legally entered into the Agreement and has the legal power to do so, and that any signatories have the legal capacity to bind the relevant party.
12.2 No delay or failure in exercising a right under the Agreement will constitute a waiver of said right.
12.3 If any provision of the Agreement is found to be contrary to law, the provision will be deemed null and void, and the remaining provisions of the Agreement will remain in effect.
13. Assignment
13.1 Subscriber party may not assign any of their rights and obligations under the agreement without BC’s prior written consent, which BC may not unreasonably withhold.
13.2 BC may assign their rights and obligations according to the Agreement and/or individual subscriptions under the Agreement without the Subscriber’s consent to an affiliated company or in connection with a merger, acquisition, corporate reorganization, or sale of all or some all of its assets.
13.3 Subject to the foregoing, the Agreement will bind and inure to the benefit of BC and Subscriber, their permitted assigns, and their respective successors.
14. Primary Language, Venue and Choice of Law
14.1 The Agreement and any disputes, claim or lawsuit arising out of or in connection with the agreement or the Service will be decided exclusively by the ordinary Danish courts and in accordance with Danish law, except for the Danish rules concerning choice of law. The exclusive venue for any such dispute shall be the District Court of Frederiksberg, Denmark as first instance and the language of the proceedings shall be Danish.
14.2 In the event however, that the Subscriber is domiciled in the United Kingdom of Great Britain or Northern Ireland, the following shall apply: The Agreement and any disputes, claim or lawsuit arising out of or in connection with the Agreement or the Service shall exclusively be governed and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute, claim or lawsuit. The language of the proceedings shall be English. This clause shall survive the termination or expiry of the Agreement.
15. Payment Clause
In the event that the Subscriber fails to make a payment for the Software as a Service (SaaS) provided by the Provider as outlined in this agreement, the following provisions shall apply:
- Late Payment:
a. If any payment is not received by the Provider within 14 days of the due date specified in the invoice, the Subscriber shall be deemed in default.
b. The Provider may, at its sole discretion, charge the Subscriber a late payment fee equal to 1.5% per month or the maximum amount allowed by applicable law, whichever is lower, on the outstanding amount until the payment is made in full. - Suspension of Service:
a. If the Subscriber fails to make the payment within 30 days from the due date, the Provider may, without further notice, suspend the provision of the SaaS to the Subscriber until the outstanding payment, including any applicable late payment fees, is received in full.
b. During the suspension period, the Subscriber shall not have access to the SaaS and any associated data or services. - Termination of Agreement:
a. If the Subscriber remains in default for a period of 60 days from the due date, the Provider may, at its sole discretion, terminate this agreement.
b. Upon termination, the Subscriber shall immediately cease using the SaaS and return any confidential information or materials provided by the Provider. - Collection Costs:
a. In the event of default, the Subscriber shall be liable for all costs incurred by the Provider in collecting the outstanding payment, including but not limited to reasonable attorney fees and court costs, to the maximum extent permitted by applicable law. - Right to Withhold Data:
a. The Provider reserves the right to withhold any data, files, or other materials owned by the Subscriber until all outstanding payments, including any applicable late payment fees and collection costs, have been received in full. - No Waiver:
a. The failure of the Provider to exercise any right or remedy under this clause shall not constitute a waiver of that right or remedy, and the Provider reserves the right to enforce all of its rights and remedies under this clause and applicable law.
Appendix A
1. Processing of Personal Data
1.1 Roles of the parties. The parties acknowledge and agree that regarding the Processing of Personal Data, Subscriber is the Controller, BC is the Processor, and that BC will engage Sub processors pursuant to the requirements set forth in Section 5 “Sub processors” below.
1.2 Subscriber’s Processing of Personal Data. The Subscriber shall, in its use of the Services, Process Personal Data in accordance with the requirements of Data Protection Laws and Regulations. For the avoidance of doubt, Subscriber’s instructions for the Processing of Personal Data shall comply with Data Protection Laws and Regulations. The Subscriber shall have sole responsibility for the accuracy, quality, and legality of the Personal Data and how the Subscriber acquired the Personal Data.
1.3 BC shall process personal data in compliance with all applicable data protection laws and regulations, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other relevant privacy and data protection laws.
1.4 Details of the Processing. The subject-matter of Processing of Personal Data by BC is the performance of the Services pursuant to the Agreement. The duration of the Processing, the nature and purpose of the Processing, the types of Personal Data and categories of Data Subjects Processed are specified in Appendix B (Details of the Processing).
2. Rights of the Data Subjects
2.1 BC shall, considering the nature of the Processing, assist as far as possible the Subscriber by appropriate technical and organizational measures, with the obligation of Subscriber to respond to requests for the exercise of the data subjects’ rights as laid down in Chapter 3 of the Data Protection Regulation.
3. BC personnel
3.1 BC shall ensure that its personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training on their responsibilities and have executed written confidentiality agreements. BC shall ensure that such confidentiality obligations survive the termination of the personnel engagement.
3.2 BC shall take commercially reasonable steps to ensure the reliability of any BC personnel engaged in the Processing of Personal Data.
3.3 BC shall ensure that the access to Personal Data is limited to those personnel performing Services in accordance with the Agreement.
4. Processing security
4.1 BC shall implement and maintain appropriate technical and organizational measures to protect the personal data from unauthorized access, disclosure, alteration, or destruction. These measures shall be designed to ensure a level of security appropriate to the risks presented by the processing of personal data.
5. Sub-processors
5.1 BC engages subprocessors to assist in the processing of personal data. BC shall inform The Subscriber of any intended changes concerning the addition or replacement of subprocessors, giving The Subscriber the opportunity to object to such changes if necessary.
5.2 BC maintains an updated list of Sub-processors on this link: https://www.better-coaching.dk.com/legal/subprocessors/.
5.3 The Subscriber gives BC a general approval, to use the US Sub processors defined in the link in section 5.2 including any future sub processors added to the link in section 5.2.
5.4 The Subscriber may contact BC to be signed up for an email notification list, that provides notice, in case BC changes any of their Sub-processors.
5.5 The Subscriber may object to BC’s use of a new Sub processor by notifying BC promptly in writing within ten (10) business days after receipt of BC’s notice in accordance with the mechanism set out in Section 5.4 in the event the Subscriber objects to a new Sub-processor, as permitted in the preceding sentence, BC will use reasonable efforts to make available to the Subscriber a change in the Services or commend a commercially reasonable change to the Subscriber’s configuration, or use of the Services to avoid Processing of Personal Data by the objected-to new Sub processor without unreasonable burdening the Subscriber. If BC is unable to make available such change within a reasonable period, which shall not exceed thirty (30) days, the Subscriber may terminate the Agreement. BC will refund the Subscriber any prepaid fees covering the remainder of the term of the Agreement following the effective date of termination.
5.6 BC shall be fully liable for the acts and omissions of its Sub processors to the same extent BC would be liable if performing the services of each Sub-processors, except as otherwise set forth in the Agreement.
6. International Data Transfers
6.1 If BC transfers personal data outside of the United States, it shall ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or certification under the EU-US Privacy Shield (if applicable), to protect the transferred data adequately.
6.2 If the list of Sub-processors in accordance with Section 5.2 contains companies located in third countries, by signing the Agreement, or in respect of an addition to the list of Sub-processors by not raising an objection to that Sub-processor in accordance with Section 5.5, the Subscriber approves BC’s use of these. BC Master Subscription Agreement
Sub-processors, for Processing of Personal Data, now and henceforth.
7. Breach Notifications
7.1 BC maintains security incident management policies and procedures and shall, notify Subscriber without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Subscriber Data, including Personal Data, transmitted, stored or otherwise Processed by BC or its
Sub-processors of which BC becomes aware
(a “Customer Data Incident”).
7.2 BC shall make reasonable efforts to identify the cause of such Customer Data Incident and take those steps as BC deems necessary and reasonable to remediate the cause of such a Customer Data Incident to the extent the remediation is within BC’s reasonable control. The obligations herein shall not apply to incidents that are caused by Subscriber or Subscriber’s Users.
7.3 BC are obligated, to provide the Subscriber with information about such breaches as described in 8.1, within 48 hours of the breach, so that the Subscriber can inform the supervisory authority within 72 hours.
8. Deleting and retrieving information
8.1 Upon termination of the Processing services, BC is obliged to delete or return all Personal Data to the Subscriber, as well as to delete existing copies.
9. Audit
9.1 BC shall, upon The Subscriber reasonable request and within a reasonable time, provide The Subscriber with relevant information necessary to demonstrate compliance with the data processing obligations outlined in this clause.
9.2 Any audits by the Subscriber, must be announced at least 72 hours in advance, and cannot interfere with the people at BC or their daily working tasks.
9.4 The Subscriber shall pay all its own costs associated with the audit.
10. Terms & Termination
10.1 This data processing clause shall remain in effect as long as the Master Subscription Agreement is in force. In case of termination or expiration of the Agreement, the data processing obligations shall survive until the completion of any outstanding data processing activities or as otherwise required by applicable laws.
Appendix B
1. Nature and Purpose of Processing
1.1 BC will Process Personal Data as necessary to perform the Services pursuant to the Agreement, as further specified in the Documentation, and as further instructed by Subscriber in its use of the Services.
2. Duration of Processing
2.1 Subject to Section 8 of Appendix A, BC will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing.
3. Categories of Data Subjects
3.1 Subscriber may submit Personal Data to the Services, the extent of which is determined and d by Subscriber in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of data subjects:
• Prospects, customers, business partners and vendors of Subscriber (who are natural persons)
• Employees or contact persons of Subscriber’s prospects, customers, business partners and vendors
• Employees, agents, advisors, freelancers of Subscriber (who are natural persons)
• Subscriber’s Users authorized by Subscriber to use the Services
4. Type of Personal Data
4.1 Subscriber may submit Personal Data to the Services, the extent of which is determined and controlled by Subscriber in its sole discretion, and which may include, but is not limited to the following categories of Personal Data:
• First and last name
• Title
• Position
• Role
• Contact information (company, email, phone, physical business address)
• ID data
• Performance & Evaluation Data
• Connection data
Danish 
English